Privacy Policy

Information We Collect

We collect various types of information to provide and improve our AI-powered workforce automation services:

Account and Registration Data

• Contact information (name, email, phone, company details)
• Account credentials and authentication information
• Billing and payment information
• Subscription and service plan details

Service Usage Data

• AI interaction logs and task automation metrics
• Scheduling and appointment data from Virsi.ai
• Route optimization and logistics data
• Performance analytics and operational insights
• API usage and integration data

Technical Data

• Device information and IP addresses
• Browser type and operating system
• System logs and error reports
• Cookies and tracking technologies

Customer Data (Enterprise Clients)

• End-user data processed on behalf of enterprise customers
• Employee scheduling and workforce management data
• Customer communication and interaction records
• Business operational data for optimization services

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide AI-powered scheduling, route optimization, and workforce automation services
• Process and fulfill service requests and transactions
• Manage user accounts and subscriptions
• Provide customer support and technical assistance

AI Model Training and Improvement

• Train and improve our AI algorithms and machine learning models
• Enhance automation capabilities and service accuracy
• Develop new features and optimization techniques
• Generate anonymized insights and analytics

Business Operations

• Send service-related communications and updates
• Conduct business analytics and performance monitoring
• Prevent fraud and ensure security
• Comply with legal and regulatory obligations

AI and Machine Learning Data Processing

Our AI-powered services process data in the following ways:

Automated Decision-Making

• AI algorithms process scheduling and optimization data to make automated recommendations
• Machine learning models analyze patterns to improve service efficiency
• Human oversight is maintained for critical business decisions
• You can request human review of automated decisions affecting you

Data for AI Training

• We use aggregated, anonymized data to train and improve our AI models
• Individual customer data is not used for general AI training without explicit consent
• You can opt out of having your data used for AI model improvement
• All AI training data is processed in compliance with applicable privacy laws

AI Model Limitations

• Our AI systems may have inherent biases or limitations
• We continuously work to identify and mitigate potential AI biases
• AI-generated insights are provided for informational purposes
• Final business decisions should always involve human judgment

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

Enterprise Customer Data Processing

For our enterprise clients, we act as a data processor and provide additional protections:

Data Processing Agreements (DPA)

• We enter into comprehensive DPAs with enterprise customers
• Clear definition of controller vs. processor responsibilities
• Specific instructions for data processing activities
• Regular compliance audits and reporting

Customer Data Ownership

• Enterprise customers retain full ownership of their data
• Data portability and export capabilities provided
• Customer control over data retention and deletion
• Isolation and segregation of customer data environments

Sub-Processor Management

• Transparent disclosure of all sub-processors
• Customer notification of sub-processor changes
• Due diligence and contractual protections for sub-processors
• Customer right to object to sub-processor appointments

Business Associate Agreements (Healthcare)

• HIPAA-compliant BAAs available for healthcare clients
• Enhanced protections for protected health information (PHI)
• Specialized security measures for healthcare data
• Compliance with healthcare industry regulations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of the information we have about you

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: